Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Ontario Flat Rate Shipping: We offer $25 flat rate shipping per box to Ontario, Canada, only via Canada Post.

Canada-Wide Flat Rate Shipping: If you want to ship outside of Ontario, we offer flat-rate shipping per box within Canada via Canada Post. Prices vary per province and territory. 

If you have any questions, please contact us at muskokagiftbox@gmail.com.

Local delivery

Local delivery is available for $20 within the Muskoka region for locations within the P1H* postal code. For orders outside of this region, please see above for our flat-rate shipping. Deliveries are made from 9 am-5 pm on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

International Shipping

At this time, we do not ship to anywhere outside of Canada.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at muskokagiftbox@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 2 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at muskokagiftbox@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. For more information, see our full return policy page. If you have any further questions, please don’t hesitate to contact us at muskokagiftbox@gmail.com.